Refunds & Exchanges

What is your refund policy?

We offer FREE returns and exchanges by mail or in-store with the original invoice within 30 business days of receipt of purchase (less shipping and handling fees) provided your item is unused and in the same condition you received it. If we do not receive the returned item as requested, we reserve the right to charge a 15% restocking fee, which will be deducted from your refund.

All final clearance and custom orders are final sale. No returns and/or exchanges will be accepted on these items.

Returned merchandise must remain in its original sale condition. Used or worn merchandise will not be accepted. Returns made after the 30-day return period will be subject to a restocking fee. If you are unsure whether your item is eligible for return, please contact us and we will be happy to answer your questions. 

Can I return/exchange merchandise I purchased online at your store location?

Yes. Simply bring the item and your receipt to our store location and we will be happy to give you a full refund (less shipping and handling fees) as long as item is refundable according to our returns policy.

International orders

We do not provide complimentary shipping labels for international returns. This is the responsibility of the customer.

How do I submit a return request?

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

2. Go back to the online store, and enter the six-digit verification code.
3. Click the order that you want to submit the return for. If your order has more than one item, select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return." If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the returned item is received, you will receive a refund.